AIRPORT TRANSPORTATION

Transportation from Hewanorra International Airport is included in the package cost for all guests of Coconut Bay. When you arrive at the airport, you will collect your baggage, clear customs and then exit through the one main door. Once outside of the door, you will see our welcome kiosk with the Coconut Bay logo on it; simply walk up, check in with the representative and they will take care of your transportation to the hotel.


ALCOHOLIC BEVERAGES

Cognac is not served. Napoleon brandy is served while Heinken beer and the local beer 'Piton' is served on tap... No bottles. Legal drinking age is 18.


BABYSITTING

Babysitting is available after hours (5pm & onwards). For one child is US $12 per hour. 2 - 3 children is US $24 per hour. If you require babysitting services past 11pm, then there is an additonal charge of US $20 to cover the cost of the taxi cab for the staff member, as public transportation is no longer available at this time.


DEPOSIT POLICY

For direct bookings, a one night deposit per person is required at the time of booking and final payment is due 6 weeks prior to arrival at the resort.


CANCELLATION POLICY

A 3 night charge for cancellations within 14 days of arrival will be applied. For reservations staying over Christmas and New Year there is a 100% charge for cancellations within 28 days of arrival. A 100% charge for no shows and reduced night stays will be applied year round.


CHECK-IN & CHECK-OUT

Check-in starts at 3:00pm; Check-out by 11am.


CAR SEATS

Car Seats are not required in Saint Lucia; therefore they are not provided. Should the guests require a car seat, they may bring their own.


COCOLAND KIDS CLUB / COCOKIDZ

CocoLand and CocoKidz caters to children from infants to teens and offers a variety of daily supervised activities.

Hours of Operation:

  • Infants & Toddlers (0-3): 9:30am - 5pm (Break for Lunch)

  • Children (4-12): 9:30am - 9:00pm (Break for Lunch & Dinner)


RESTAURANT DRESS CODE

For Coconut Walk Buffet Restaurant and Capri: Casual Caribbean; shorts and flip-flops are acceptable. Resort evening wear is the attire suggested for Silks and Calabash (a la carte restaurants.)

Acceptable attire includes:

  • For Gentlemen - sport slacks, khakis, jeans (no cut-offs), collared sport shirts, dress shoes

  • For Ladies - casual dresses, casual skirts or pants and blouses, summer dresses, capri pants,

    jeans (no cut-offs).

Not permitted in Silks and Calabash: shorts, gym shorts, t-shirts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men, sportswear or baseball hats.


BEDROOM AMENITIES

Hairdryers, satellite TV, radio alarm, mini refrigerators and coffee and tea service.


TAXES & TIPS

While taxes and gratuities are already included in our All-inclusive package, guests may choose to reward our staff additionally for prompt and exceptional service. We have a strict "no tipping" policy at the resort.


VOLTAGE

The voltage of all electrical outlets at the resort is 220/50hz, so guests will need a converter. A british 3-pin plug (which are available for sale at any electronics store pre-travel) will suffice.


WIFI ACCESS

The resort offers FREE WiFi in the lobby area. Also computers are available in the internet café / business center for public use.


DAILY PASSES

Day passes are available for purchase directly at the resort. Costs are as follows:


  • Adults: US $149 per person

  • Teens (ages 13-17): US $69 per person

  • Kids (ages 3-12): US $59 per child

*rates are all inclusive of food, beverages, pools, entertainment, gym and sports facilities and valid for the hours of 10am - 5pm.


KITESURFING & WINDSURFING

Within an hour of landing in St. Lucia, water sports enthusiasts can be flying on the ocean at Coconut Bay's kitesurfing and windsurfing center where constant prevailing winds create one of the world's best wind sport destinations.


For more details regarding these exciting water sports at Coconut Bay, please call now to send us an email and a travel agent will get back to you with in 24 hours.


PAINTBALL

Paintball is offered to guests with room packages. Each room is entitled to a paintball voucher valid for two people to enjoy one game of paintball. This package includes 70 balls and all necessary gear, including masks and pads. If any guests would like to play additional games, they can purchase one of the following: a can of balls (140) for US $10 or the Zone Package for US $39 (280 balls.)


WHAT CURRENCY IS BEST TO BRING TO THE RESORT

All prices at the resort are quoted in US Dollars and this currency is widely accepted throughout the island also. If you are going on any excursions, the resort team will be able to best advise you on the currency to take with you. Should you require EC Dollars then the reception team at resort will be able to exchange your currency for you. However this can only be changed from US Dollars to EC Dollars and will be done so at the rate of exchange of the day.


ARE BEACH/POOL TOWELS PROVIDED FOR THE RESORT'S GUESTS?

Yes we provide beach/pool towels for all of our guests. These can be picked up in exchange for a towel card provided to you upon check in and which must be returned upon check out. You can swap towel cards for towels daily or as you please.

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